Customer Service is terrible and we got ripped off!!!!!! Made reservation for husband, owner did not inform us that the office closed at ten. Didn't make it in time, saw sign to knock on door for service and no one answered. Ended up sleeping in car for the night. Just saw in my checking account that he still charged us for the room, called him and he refuses to refund money!!!! Total rip off! If he had told us upfront that the office closed that early, I never would have made the reservation to begin with!!!
Good
Fantastic hotel. Completely remodelled, comfortable beds, great internet, and a really friendly owner. Rooms are clean and fresh. I'm definitely coming back!
The owner was extremely accommodating. It's inexpensive, quiet (well the whole town has trains running through it all the time) but it's clean, the bed is comfortable, they have a/c and wifi and decent TV stations. Can't get much cheaper, I just needed a place for a couple nights and he cut me a deal. Very nice knowledgeable owner. Why pay more?
Beautifully remodeled rooms! The price was great too. I really enjoyed.my stay here. will definitely stay there again. They have wifi now too!
Totem Motel is a US Lodging based in Shelby, Montana. Totem Motel is located at 730 Oilfield Ave, Shelby, MT 59474, USA.
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